''The most serious challenge to collaborative planning is?''

1. common mode of communication
2. standard protocols for exchanging data
3. motivation to share confidential information
4. applications for forecasting and planning

''When compared to truck transport, rail transport is:''

1. less flexible but cheaper
2. less flexible and more expensive
3. more flexible but more expensive
4. more flexible and cheaper

''Which element refers to the supply chain's ability to respond to unplanned orders in larger or smaller amounts than expected or earlier than expected?''

1. reliability
2. flexibility
3. responsiveness
4. asset management

''The basis of marine insurance is:''

1. high freight charges involved in international transportation
2. risks involved in international transportation
3. risks involved in receiving payment from overseas buyers

''Customer relationship management (CRM) is best described as:''

1. a focus on managing long term supplier relationships
2. a marketing philosophy based on putting the customer first
3. managing customers to promote your products
4. transactional guidelines when dealing with customers

''All of the following are steps to creating integrated supply chain networks EXCEPT:''

1. adopt the right attitudes
2. adhere to collaborative principles
3. ask the right questions
4. hire consultants with expertise in building collaborative partnerships

''If customers are asking for deeply discounted products, what should the supply strategy focus on?''

1. speedy delivery
2. flexibility
3. low inventory
4. security

''What is the first step in creating a customer-focused business?''

1. identify customer needs
2. implement a CRM program
3. create a customer segment map
4. align business to support a customer focus

''Radio frequency identification technology is expected to be used:''

1. to track trucks across the country
2. to enhance the ability to keep accurate inventory counts in warehouses
3. to eliminate the need for reverse logistics
4. to lower the cost of direct shipments.

''Supply chains create value by:''

1. increasing profitability and return to shareholders
2. providing multiple variants of products for customers
3. making transaction processing more efficient
4. developing more accurate forecasts

''Direct shipment refers to:''

1. shipping directly from manufacturer to retailers
2. holding inventory received from suppliers in warehouses until needed
3. continuous shipment from suppliers to warehouses where goods are redirected and shipped to retailers
4. storage of full trailers in locked lots

''In the three V's (volume, value, velocity) model of inventory management, which key performance metric would best measure the velocity objective?''

1. material throughput rates
2. period-by-period unit value changes
3. total dollars
4. total units